Return Policy

At Cape Sunrise Coffee, your satisfaction matters to us. We put care into every product we make and every order we ship, and we want you to feel confident purchasing from us. If something is not right with your order, we want to make it right. Please read the following policy carefully so you understand your options and how our return process works.

We accept returns on eligible products within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Products that have been opened, consumed, or damaged after delivery due to customer handling are not eligible for a standard return. Because coffee is a consumable product, we are unable to accept returns on opened bags, canisters, or single serve cup boxes unless the product arrived damaged or defective.

If you receive a product that is damaged, defective, or incorrect, we sincerely apologize and ask that you contact our customer service team within 48 hours of receiving your order. Please include your order number, a description of the issue, and photographs of the product and packaging if possible. This helps us resolve your issue quickly and also helps us identify and correct any problems in our fulfillment process. In these cases, we will send you a replacement product at no charge or issue a full refund, depending on your preference and product availability.

To initiate a return for an eligible item, please contact our customer service team through the Contact Us page on our website. Include your order number and the reason for the return. Our team will respond within two business days with instructions for how to send the item back. Please do not ship any items back to us without first receiving a return authorization, as unauthorized returns may not be processed.

Once we receive and inspect your returned item, we will notify you by email that we have received the return. If the item is confirmed to be in eligible condition, we will process your refund within five to seven business days. Refunds are issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take an additional three to five business days for the refund to appear in your account. We are unable to issue refunds to a different payment method than the one originally used.

Original shipping charges are non-refundable unless the return is the result of our error, such as a damaged, defective, or incorrect product. For eligible returns that are not due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method when sending items back, as Cape Sunrise Coffee is not responsible for packages lost in transit during the return process. The cost of return shipping will not be reimbursed unless the return is due to an error on our part.

If you would prefer to exchange an item rather than receive a refund, please let us know when you contact our customer service team. We are happy to accommodate exchanges where possible, subject to product availability. If the item you would like to exchange for is priced differently than the original product, we will either charge or refund the difference accordingly. Exchange orders are processed and shipped once we have received and inspected the returned item.

We do not accept returns on sale items or on items purchased as part of a limited-time promotion unless the product arrived damaged or defective. Gift cards and downloadable products, if applicable, are also non-returnable. If you are unsure whether your item qualifies for a return before reaching out, please feel free to contact us and we will be happy to clarify.

If you received a Cape Sunrise Coffee product as a gift and would like to return or exchange it, please contact our customer service team with the order number if you have it, or with as much information as possible about the purchase. We will do our best to assist you and find a solution that works for you, even if you do not have all the original order details.

We take every return and complaint seriously, not just as a service issue but as an opportunity to improve. Your feedback helps us understand what is working and what needs attention, and we are grateful when customers take the time to tell us about their experience. Whether the issue is with the product itself, the packaging, or the delivery, we want to know so that we can continue to do better.

Cape Sunrise Coffee reserves the right to update or modify this return policy at any time. Any changes will be posted on this page with an updated effective date. If you have questions about our return policy or need assistance with an order, please contact us through the Contact Us page and a member of our team will be happy to help.