If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
All of our orders are shipped from our facility within the United States. We ship to all 50 states, including Alaska and Hawaii, and we work with trusted carrier partners to make sure your order arrives safely and on time.
Orders are typically processed within one business day of being placed. Standard shipping within the contiguous United States takes between three and seven business days from the date of shipment. Expedited options may be available at checkout. During holidays or high-volume periods, please allow a little extra time for delivery.
Yes, every coffee in our lineup is made from 100 percent Arabica beans. We roast to a smooth medium level to bring out the natural flavor and sweetness of the beans without any bitterness. We do not use fillers or blends that include lower-grade Robusta beans.
Yes. Our Cape Cod Lighthouse Decaf is processed using the Swiss Water Process, which removes caffeine using only water and osmosis, with no chemical solvents involved. This means the full, natural flavor of the coffee is preserved and nothing artificial is introduced during the decaffeination process.
We accept returns on unused, unopened products within 30 days of delivery. If your product arrived damaged or defective, please contact us within 48 hours of receiving it and we will arrange a replacement or refund. For full details, please visit our Return Policy page.
We offer free standard shipping on qualifying orders over a minimum order value, which is displayed at checkout. If your order does not meet the threshold, the shipping cost will be clearly shown before you complete your purchase.
Our ceramic mugs are dishwasher safe. For the tumblers, we recommend hand washing to preserve the print quality and insulation performance over time. Using mild soap and warm water is the best way to keep your tumbler looking great for as long as possible.
Once your order has been shipped, you will receive an email with your tracking number and a link to the carrier's tracking page. You can use this to monitor your delivery in real time. If you have not received a tracking email within two business days of placing your order, please check your spam folder first and then contact our customer service team if you still cannot find it.
